Terms of service

Overview 


This website is operated by Citrina Pty Ltd (“Citrina”, “we”, “our”, or “us”). 
By accessing or purchasing from our website, you agree to the following Terms and 
Conditions. 
These Terms apply to all users of the site, including customers, browsers, and contributors. 


Accuracy of Information 


We aim to ensure all product details, descriptions, and pricing on our website are accurate. 
However, typographical errors, inaccuracies, or omissions may occasionally occur. 
Citrina reserves the right to correct any errors or update information at any time without prior 
notice, including after an order has been submitted. 


Product Availability & Pricing 


All products are subject to availability. Prices are displayed in Australian dollars (AUD) and 
GST is included unless otherwise stated. Shipping fee is calculated at check out. 
Prices, promotions, and availability may change at any time without notice. 
If an item becomes unavailable after purchase, we will contact you to arrange a refund, store 
credit, or alternative product. 


Purchases & Payments 


Orders are only confirmed once full payment has been received and processed. 
We accept payment methods shown at checkout. 
Citrina reserves the right to cancel or refuse any order, including for suspected fraud, 
incorrect payment details, underage purchases or pricing errors. 


Age Verification & Alcohol Compliance 


Our products are intended for persons aged 18 years and over. 
By purchasing from Citrina, you confirm that you are of legal drinking age. 
We or our delivery partners may request valid photo identification at delivery. 
Orders cannot be left unattended or supplied to anyone under 18 years of age. 
If satisfactory ID cannot be provided, delivery will not be completed, and redelivery or 
restocking fees may apply. 
Citrina Pty Ltd holds a New South Wales Producer/Wholesaler Liquor License and complies with all relevant liquor licensing laws and regulations. 


Liability Limitation 


Citrina Pty Ltd is not liable for any loss, damage, or delay caused by postal or freight 
services, third-party carriers, or other circumstances beyond our control. 
We are not responsible for any misuse, improper storage, or unauthorised resale of our 
products after delivery. 
To the maximum extent permitted by law, Citrina excludes all liability for indirect, incidental, 
or consequential damages arising from the use of our website or products. 


Website Use 


You must not misuse this website or engage in unlawful activities, including transmitting 
viruses, attempting to hack, or interfering with site functionality. 
Citrina reserves the right to restrict or terminate your access if any misuse occurs. 


Intellectual Property 


All content on this website, including text, images, logos, and product descriptions, is owned 
or licensed by Citrina Pty Ltd. 
You may not reproduce, distribute, or use any material without prior written consent. 


Governing Law 


These Terms and Conditions are governed by the laws of New South Wales, Australia. 
Any disputes will be handled under the exclusive jurisdiction of the courts of New South 
Wales. 
© 2025 Citrina Pty Ltd | Liquor License LIQW880015892 | Drink responsibly. For 18+ only.