To be eligible for a return, the item must be unopened, unused, and in its original packaging, in the same condition as when it was received. A receipt or proof of purchase and photos of the issue are also required.
To request a return, contact us at ciao@citrina.com.au within 48 hours of delivery.
If your return is approved, we’ll provide a shipping label and instructions on how to send the item back. Items returned without prior approval will not be accepted.
Please check your order as soon as it arrives and contact us straight away at
ciao@citrina.com.au if your item is damaged, faulty, or incorrect. We’ll review the issue and arrange a suitable solution.
We don’t accept returns on opened products, sale items, or gift cards.
New South Wales | Liquor Act 2007: No Alcohol can be sold or supplied to anyone under 18. It's against the law. ACT | Liquor Act 2010: It is an offence to supply alcohol to a person under the age of 18 years. Penalties apply. Liquor License No. LIQW880015892.
