Citrina fulfils orders Monday to Friday, within 2 business days of receiving your order and payment.
Please ensure all fields of the order are correctly filled out as we cannot change addresses once your package has been shipped.
All orders are shipped Australia-wide through Australia Post and our local couriers.
Standard Post delivery generally takes 2–8 business days from the date of order.
Exact delivery times cannot be guaranteed. Delays may occur due to postal or freight
service issues outside of our control.
Express Post delivery generally takes 1-4 business days from the date of order. Exact delivery times cannot be guaranteed. Delays may occur due to postal or freight
service issues outside of our control.
We only deliver to persons aged 18 years or older. Photo ID may be requested upon
delivery.
Orders cannot be left unattended or with anyone under 18.
If no one is available to accept the delivery, the order will be returned to the depot and
redelivery fees may apply.
If your order arrives damaged, faulty, or is missing, contact ciao@citrina.com.au within 48 hours of delivery.
Include your order number and photos so we can review and arrange a replacement if
approved.
Standard shipping: Flat rate of $15
Free standard shipping: Orders over $150
Express shipping: Flat rate of $20
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, anyone under 18 years of age.
Citrina Pty Ltd supports the responsible service and enjoyment of alcohol
New South Wales | Liquor Act 2007: No Alcohol can be sold or supplied to anyone under 18. It's against the law. ACT | Liquor Act 2010: It is an offence to supply alcohol to a person under the age of 18 years. Penalties apply. Liquor License No. LIQW880015892.
